As always, we hope that all of you and your families remain in good health in these trying times. We are grateful to be present, open, and operating at a time when our household pets and their wellbeing are recognized as 'essential.' We wanted to take a moment to thank our amazing clients for being incredibly patient as we work through best practices to maximize safety on both ends. Here are recent changes to our evolving safety practices:
Appropriate face masks are required at all times.
Only hospital personnel are allowed in the building.
We are kindly asking everyone to wait outside for the duration of your pet’s appointment.
When you arrive for your appointment, please park in a designated stall and follow the prompts to check-in.
We are receiving higher than normal call volumes. If you do not get through, please hang up and try again.
We will need your pets name, your last name, the parking stall number, and a cell phone number you can be reached at while here.
Shortly thereafter, a technician will call for intake exam details. S/he will then come out to bring your pet inside for the doctor's exam. For everyone's safety, our team will not retrieve pets from inside cars.
Once a technician has called you for your pet's intake exam, please either: 1. Place your cat's carrier outside of the car. The technician will come out to bring your cat inside for exam. OR 2. Place your dog on a leash and stand outside of your car with your pup. The technician will come out and place our leash on your pet, ask you to remove your leash, and bring your dog inside for exam.
The doctor will call you to discuss exam findings and recommendations.
The average time for an appointment, start to finish, is currently 45-60 minutes.
As long as you are available by cell phone, we recommend bringing something to help pass the time or suggest taking a walk along the beautiful Ohlone Greenway Trail, just one block over from Abbey Pet Hospital.
For the safety of our team, we are no longer accepting cash payments. Acceptable forms of payment are all major credit cards, Care Credit, and Scratchpay. Debit cards can only be run as credit, as clients are no longer allowed in the lobby.
Please rest assured that our experienced team is vigilant about either changing gloves or thoroughly washing hands in-between patients. The interval of in-hospital cleaning and disinfection of frequently-touched surfaces has increased tenfold.
As a reminder, we ask if you or anyone in your family is coughing or showing any other respiratory symptoms, have recently traveled to a high-risk area, or may have been recently exposed to anyone with symptoms, please refrain from making an appointment. If necessary, kindly ask a symptom-free friend or family member to bring your pet in for you. Please let us know if this is the case, we will see what arrangements can be made to protect the rest of our clients and staff.
Please keep in mind that many of your pet's prescription food and medication refill needs can be filled through our online pharmacy. You can view available items by clicking here. Shipping times will vary; we suggest planning for this as soon as possible if needed.
Additional resources: For any of our clients who have been financially impacted by the pandemic, please keep in mind we accept both Scratchpay and Care Credit as alternative forms of payment. Please find more information below to determine if either, or both, will work for you. -Scratchpay is not a credit card; it's a short-term loan/payment plan. Checking your plan option will not affect your credit score. You can find more information on it here. -Care Credit is a credit card that offers healthcare financing. This card offers 0% APR for 6+months on charges over $200. Since this is a credit card, however, it will be a hard inquiry on your credit. Clients often use their Care Credit for their own healthcare services (including their personal dental care) as well. More information can be found on their website here. -Pet insurance is a great option to make caring for your pet affordable, and ensure that they receive the care they need, when they need it. With most pet insurance plans, you pay the veterinarian up front and are reimbursed by your insurance provider after filing a claim. To compare pet insurance provider options, visit Pawlicy Advisor.
We will continue to closely monitor the developing situation and do all we can to protect you and our team members. We recognize that these are unsettling times and want you to know that the safety and wellbeing of you, your pets, and our team will always be Abbey Pet Hospital's top priority.