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Late Arrival / Cancellation / Missed Appointment Policy
At Abbey Pet Hospital, we pride ourselves in offering personalized care and reserve appointment times to accommodate your pet’s needs. Late arrivals, missed appointments or cancelled appointments without sufficient notice, create a gap in our Doctor schedule. These are appointments that could have been utilized to offer care to another patient.
If a patient presents to the office greater than 10 minutes late for a scheduled appointment with our doctors, you will be asked to reschedule the appointment due to the Late Arrival Policy. When a patient arrives late, the time spent with the patient is minimized and does not allow for a full assessment. It also disrupts the schedules of our doctors and other patients. At Abbey Pet Hospital, patients who arrive more than 10 minutes late will be rescheduled. Alternatively, with doctor approval, you may be offered an overflow appointment at an increased cost. This would require an extended wait time but offers you the convenience of having your pet seen the same day as your missed appointment.
Last Minute Cancellations and Missed Appointments:
We kindly request a 24-hour notice on all cancellations. As a courtesy to our clients, we try to confirm all appointments. We do recognize that situations arise that are out of your control; however, it is imperative that you contact our office immediately to notify us of your cancellation in a timely manner. Appointments repeatedly canceled are not appreciated. If it is your first time canceling with less than a 24-hour notice or missing an appointment with our office, there will be no charge. We reserve the right to require a non-refundable deposit of $40 for all future appointments for repeated cancellations or no-shows.
We ask for your consideration and cooperation in scheduling your next appointment. Please understand that we are partners in your pet’s health care, and we are committed to offering your pet appropriate care when needed.